Want some not-so-fun customer service news? The average American tells 15 people when they’ve had a poor customer service experience—and 56% of buyers have stopped doing business with a company because they’ve experienced poor customer service, Microsoft reports.
But here’s the good news: 67% of customer churn is preventable if your shop resolves customers issues the first time they occur.
“Your customer service team can make or break your success with each customer,” says Zach Ellsworth, general manager at Stahls’. “If you’re receiving complaints often, it’s time to dig in and take improvement seriously.”
To quote the great Bill Gates, “your most unhappy customers are your greatest source of learning.” The customer complaints your shop racks up the most often are your best resource for understanding how your business can perform better.
We asked the experts to break down six common customer complaints decorators get—and how to fix them for good.Continue reading “How to Fix These 6 Common Customer Complaints”