4 Ways to Increase Your Order Sizes During COVID-19

Does it feel like, while decorated-apparel orders are still coming in (or are starting to pick back up), the order sizes have decreased? You’re not alone. Here’s a look at the range of experiences we’ve been hearing about from across the country:

  • Kris Howard, Urbandale, IA-based, KSH Design Studio: “Our volume has greatly decreased during the last three months, since our gym customers were closed. We also lost orders from canceled run/walk and car club events.”
  • Tammy LeMieux, Lake Stevens, WA-based, Ink It Your Way: “With our primary business of spring and summer youth sports coming to an abrupt halt, we started offering sublimated face covers and apparel to essential businesses. We also branched out to signage for reopening businesses. We actually flourished and hopefully will retain some great new customers.”
  • Alexa Cary, Frenchtown, NJ-based, In-House Prints: “Fortunately our business is booming! We have a lot of emergency service clients, so they’ve been keeping us busy. We also work with YouTubers who continue to push products online.”
  • Jennie Livezey, Shelbyville, IN-based, Z Shirts Custom Printing: “We came to a screeching halt with schools closing and spring sports being canceled. We’ve picked back up but aren’t back to full-time production yet.”

In order to help them avoid succumbing to the ups and downs of the market, some distributors have started  upselling, cross-selling, bundling products and providing solutions vs. being just an order-taker. Using these strategies has helped them increase their order sizes and given their business new life, so let’s take a closer look at each.

Upselling Quality and Solutions

Upselling has been a sales mainstay of merchants for decades, but with the downturn in the economy, it’s more important than ever. For example, you might regularly sell employee work shirts to your customers. It makes sense to present three options:  a $5 “good” shirt, a better-quality shirt for $10, and a “best” item for $15. When the customer calls in, they may want to order 100 shirts at the lowest possible price. This would be a $500 order for you. But, if you upsell correctly, even just to the “better” garment, you’ve doubled your order total.

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Looking For More Revenue? Start Building Web Stores For Your Clients.

Should web stores be in your company’s future? All signs point to yes.

“Everyone’s so used to Amazon: simply clicking to make their purchase,” says Tom Rauen, CEO of Dubuque, IA-based Envision Tees. “A web store takes a lot of friction out of a regular transaction. You show the customer what you can offer them—and they can buy 24/7.” They’re a one-stop-shop for your clients—and their employees, team members or supporters. This personalized shopping experience can turn your business into a selling machine, generating profits round the clock. Distributors and decorators like Rauen are capitalizing on web stores, to bring in more frequent and even higher-volume purchases.

Let’s look at exactly how adding a web store service to your lineup can increase your bottom line. Plus: We’ll explain how easy it is to set up a web store, and why you should pitch them to your existing and potential clients.

Continue reading “Looking For More Revenue? Start Building Web Stores For Your Clients.”