Does Your Customer Experience Need a Big Makeover?

Whether you call this our “new normal” or “next normal,” things definitely aren’t the same as they were back in January. Your business is different, and your customer also has different concerns and needs now.

The question isn’t what needs to change. It’s what do you change first?”

Marshall Atkinson, Owner of Atkinson Consulting

“It’s time to revamp what’s not working—back in Q1, you could live with it because you were busy,” says Marshall Atkinson, decorated-apparel expert and owner of Atkinson Consulting. “But now, the river has receded with the drought and exposed the flaws in your system. The question isn’t what needs to change. It’s what do you change first?”

Now is the time to take a closer look at how customers are experiencing your business during consultations, while shopping online or browsing social media. Here are five expert-recommended ways you can start adjusting and improving your customers’ overall experience with your company.

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5 Steps to an Effective SEO Strategy for Your Small Business

Most businesses have heard the term “SEO” and have a basic understanding of why it’s important. However, when it comes to truly understanding, planning and implementing a sound SEO strategy of their own—they don’t always follow through. Too often small business owners get wrapped up in the day-to-day operational needs, and see a list of marketing to dos as daunting tasks. The truth is, search engine optimization is part of the long game, but is integral in determining digital visibility and success. In simpler terms, it’s Google’s world, and we’re just living in it.

In order to achieve brand awareness, organic traffic growth, and ultimately, product purchases—you need to cultivate an SEO strategy.
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