“A Revealing Clinic on How To Turn Struggle into Rewarding Success” SUCCESS STORIES Podcast: Ep. 14 (feat. Joelly Lang of Genumark)

On this episode, we’re talking to Joelly Lang about the ups and downs that led to her transformation into the “Branding Badass,” and a master in the art of promotional sales.

How did she go from “Zero to Hero” in this industry?  That’s the topic of today’s Success Stories discussion.

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How to Fix These 6 Common Customer Complaints

Want some not-so-fun customer service news? The average American tells 15 people when they’ve had a poor customer service experience—and 56% of buyers have stopped doing business with a company because they’ve experienced poor customer service, Microsoft reports.

“Your most unhappy customers are your greatest source of learning.”

Bill Gates, Co-founder of Microsoft

But here’s the good news: 67% of customer churn is preventable if your shop resolves customers issues the first time they occur.

“Your customer service team can make or break your success with each customer,” says Zach Ellsworth, general manager at Stahls’. “If you’re receiving complaints often, it’s time to dig in and take improvement seriously.”

To quote the great Bill Gates, “your most unhappy customers are your greatest source of learning.” The customer complaints your shop racks up the most often are your best resource for understanding how your business can perform better.

We asked the experts to break down six common customer complaints decorators get—and how to fix them for good.

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“If You Stand For Something, They Will Come” – SUCCESS STORIES Podcast: Ep. 5 (feat. Roger Burnett of Social Good Promotions)

Promotional marketing companies have always tried to connect customers with the best products for their needs, but do those products always make the world a better place?

One company has found success with targeting the marketing needs of clients and aligning them with products that offer a deeper and more meaningful story.

Social Good Promotions works diligently to use promotional marketing products in a way that serves a greater purpose other than just simply being a canvas for a logo. They deeply believe in being socially responsible and try to give back in some way.

On this episode of Success Stories, we’ll discuss this with Roger Burnett and discover how his passion for improving the world, providing value, and always surprising and delighting his clients has moved him to the forefront of the promotional marketing space.

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“The Clinic Your Website Can’t Live Without” – SUCCESS STORIES Podcast: Ep. 2 (feat. Shelby Craig of Rocket Shirts)

COVID-19 has shifted a lot more business online recently and with great uncertainty ahead, you’ll need to make sure people can find you online.  In this episode of Success Stories, we’ll help you get ahead of the competition and make sure you’re set up to drive new business to your website.

Shelby Craig with Rocket Shirts will be sharing his knowledge of what you’ll need to get optimized, and how it’s helped his business.  We’ll be touching on web design, search engine optimization, and tools that you can use to bring out your best results.

Shelby is a serial entrepreneur, marketing junkie, home chef, coffee connoisseur, and girl dad times three.  He’s also a t-shirt snob and is the founder of Rocket Shirts in Murfreesboro, Tennessee.

Join us on this podcast as we explore ways to make your website work for you and drive more sales to your door.

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