How to Fix These 6 Common Customer Complaints

Want some not-so-fun customer service news? The average American tells 15 people when they’ve had a poor customer service experience—and 56% of buyers have stopped doing business with a company because they’ve experienced poor customer service, Microsoft reports.

“Your most unhappy customers are your greatest source of learning.”

Bill Gates, Co-founder of Microsoft

But here’s the good news: 67% of customer churn is preventable if your shop resolves customers issues the first time they occur.

“Your customer service team can make or break your success with each customer,” says Zach Ellsworth, general manager at Stahls’. “If you’re receiving complaints often, it’s time to dig in and take improvement seriously.”

To quote the great Bill Gates, “your most unhappy customers are your greatest source of learning.” The customer complaints your shop racks up the most often are your best resource for understanding how your business can perform better.

We asked the experts to break down six common customer complaints decorators get—and how to fix them for good.

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“The Clinic Your Website Can’t Live Without” – SUCCESS STORIES Podcast: Ep. 2 (feat. Shelby Craig of Rocket Shirts)

COVID-19 has shifted a lot more business online recently and with great uncertainty ahead, you’ll need to make sure people can find you online.  In this episode of Success Stories, we’ll help you get ahead of the competition and make sure you’re set up to drive new business to your website.

Shelby Craig with Rocket Shirts will be sharing his knowledge of what you’ll need to get optimized, and how it’s helped his business.  We’ll be touching on web design, search engine optimization, and tools that you can use to bring out your best results.

Shelby is a serial entrepreneur, marketing junkie, home chef, coffee connoisseur, and girl dad times three.  He’s also a t-shirt snob and is the founder of Rocket Shirts in Murfreesboro, Tennessee.

Join us on this podcast as we explore ways to make your website work for you and drive more sales to your door.

Listen on Apple Podcasts
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Dear Decorators, Musicians Need You and Here’s Why.

Being a musician these days may be tougher than it’s ever been. The evolution of how we consume our favorite tunes has taken some money out of musicians’ pockets and forced them to get creative with how they make some of it back.

Gone are the days when fans would rush to the stores to buy that new CD, or visit iTunes to download their album. Today, most of us simply stream our music and the rise of these services has made tour and merch revenue much more important to artists worldwide. Business Insider found that the highest paid act in 2017, U2, made $54 million in total revenue. About 94% of that came from touring and less than 4% came from streaming or album sales. Imagine what that means for a local band or an artist without the cache of U2.

Streaming Is Sucking Artists Dry

According to Billboard.com, by November 2019 album sales fell 19% compared to the same point in 2018. “And, for the full year of 2018, album sales dropped by 17.7% to 141 million — the lowest number of albums sold in a year since Nielsen Music began electronically tracking sales in 1991.” This is largely due to streaming.

NPR interviewed independent musician, Erin McKeown, and found that her accountant mentioned she was only making $0.004 per play on Spotify. At that rate, it would take 250 streams to earn $1 in royalties and 2,500 to earn a typical album download cost of $10. Keep in mind that is because McKeown is an independent artist, she gets 100% of her streaming royalties, but if she had a label, she’d be splitting even that small amount of earnings with them too.

The coronavirus has recently made things even more dire for musicians. With the pandemic effectively shutting down their #1 revenue stream, most acts have been forced to cancel or reschedule their tours. So how are musicians surviving these days?

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How Long Will Sales Opportunities Last for Masks?

As distributors and decorators begin to see “stay-at-home” restrictions slowly being lifted across the country, people are starting to see a light at the end of the tunnel. But, the question of what business will look like, even after restrictions are lifted, still looms large.

Because there’s lots of uncertainty surrounding COVID-19 and its lasting effect on our society, we may see businesses and the general public continue to take precautionary measures for the foreseeable future.

As a result, our society may start to think differently about how we interact and do business with each other on a daily basis. That kind of change, can often open up new markets of opportunity, and decorated face masks are becoming just that.

Bayside – USA-Made 100% Cotton Face Mask – 1900

Information Is Changing Our Mindset

A recent article in Forbes magazine pointed out a study revealing:

“Just one minute of loud speaking could generate at least a thousand virus-containing little droplets of fluid that may hang in the air for over eight minutes.”

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