Turn Challenging Customers Into Loyal Clients

A decorator was in a bind: His customer’s event was the next day, and the PMS colors in the art file didn’t match the ones listed on the purchase order. To make matters worse, the decorator couldn’t reach his client, so his team had a 50/50 chance of choosing the correct color. Unfortunately, they chose wrong, and the client was unhappy with the order.

Customer expectations are more demanding than ever before and the need to ‘get it right’ each time is extremely high. Marshall Atkinson, a Phoenix-based decorated-apparel success coach who offers hands-on training via his Shirt Lab events, concurs and cites this statistic below as a reason why decorators and distributors need to take this seriously.

According to Microsoft, 54% of global consumers say that they have higher customer service expectations than they did just one year ago. In addition, 52% of people worldwide believe that companies need to take action on feedback provided by their customers.

To keep up with these dynamic requests, customer service and problem solving must be a priority in your decorated-apparel firm. “Business today doesn’t work the way it did in 1987,” Atkinson says. “You have to continuously evolve your customers’ experience. That’s on you. You have to teach your new hires how to work with all types of customers.”

4 Challenging Customer Archetypes

Here are four types of challenging customer situations—and how you can turn them into opportunities.

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The Top Seven Color Trends Predicted by Pantone for Winter 2019

Each season, Pantone Color Institute graces us with their Fashion Color Trend Report based on the stunning pieces flaunted down the runway by top designers at both New York and London Fashion Week. The Fall/Winter 2019/2020 report includes a radiant display of bold and classic colors, proving that this year is all about individuality and expression

Leatrice Eiseman, executive director of the Pantone Color Institute, describes the collections as ranging from, “easy and sophisticated to strikingly different and unique.” 

As high fashion always seems to trickle down to the mainstream, it serves as a valuable piece of information to help make guided decisions for your upcoming inventory for the colder months ahead. 

Of the total 32 colors chosen as inspirational highlights (16 for New York Fashion Week, 16 for London Fashion Week), we chose the top seven most wearable hues you can expect to see in every shade this winter—along with a few products in similar color options. 

Pantone’s Top Seven Color Trends for Winter 2019

1. Chili Pepper: Pantone 19-1557 

A spicier cousin to Pantone’s spring ‘Fiesta’ shade, Chili Pepper is listed as the leading color for fall and winter this year. Incorporate a touch of the hue for added drama within your designs by selecting tees with statement sleeves, or showing some flavor with an all-red fabric and simple embroidered logo. 

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Bobby Hundreds Turned His Passion for Art Into a Streetwear Brand

The man, the myth, the legend: Bobby Kim, better known as “Bobby Hundreds” in the industry, is one of the most coveted names in streetwear. But it wasn’t a straight shot to success. In fact, in an interview with GQ, Kim said his failures were the greatest lessons that fueled his ambition to think more creatively—and that he did. 

To understand how Kim cultivated a successful streetwear brand, just look to his undeniable passion for art.

From Art to Successful Streetwear Brand

“You’ll never make money off your art.” 

From an early age, Kim’s obsession with art was impossible to miss. As a child, he could spend hours quietly doodling to keep himself entertained. However, as he grew older, his parents made it clear he should pursue other paths. While they appreciated the arts, they never thought it was a viable career and told him he’d never make money that way. 

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The Fair Use Defense: What is it and How does it Apply to Businesses?

The proliferation of appropriation art—or art that intentionally copies another person’s work and alters it in some way—has been at the forefront of a series of copyright infringement cases over the last few decades. A common defense used in this age-old strategy is “fair use” under U.S. copyright law. This claim has provoked a longstanding debate among the industry. 

To some, the ability to claim “fair use” opens up the possibility to creatively expand upon existing visual works. However, others fear it opens up their material to exploitation at the hands of well-known artists and companies who make minor “cosmetic upgrades” and then take credit for the work as their own.

Of the 64 percent of professional photographers who had their work stolen in 2016, commercial businesses were responsible for 28 percent of the theft. 

As a business owner and decorator, it’s important to thoroughly understand the difference between “fair use” and copyright infringement to avoid costly lawsuits. But don’t worry, we’ll break it down for you. 

*Please note, this article should not be taken as legal advice. Always consult with your personal legal advisor before relying upon the information provided. 

The Fair Use Defense 

What is Fair Use?

“Fair use” is outlined in a set of guidelines found in Title 17, Section 107 of the U.S. copyright act. It allows the use of copyrighted materials without permission from the owner in specific cases. Essentially, the guidelines give people the ability to build upon the work of another so long as it doesn’t deprive the original artist of the right to “control and benefit from their works.” 

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